This English version is a translation provided for information only. In case of any discrepancy between this translation and the Portuguese version, the Portuguese version prevails.
EnergyEase respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your personal data, as well as your rights under the General Data Protection Regulation (GDPR).
- Personal Data Collected
The personal data we collect includes:
- Name
- Address
- Telephone number
- Email address
- Purposes of Processing
The personal data collected will be used for the following purposes:
- Responding to enquiries and requests
- Customer management and order processing
- Communication and marketing
- Invoicing and administrative operations
- Sharing Data with Third Parties
We share your personal data with third parties only for the purposes mentioned above. The third parties with whom we share data include:
- Flowlu
- InvoiceXpress
- JivoChat
- Outlook
- Meta (Facebook)
- Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent
- Performance of a contract
- Legal obligation
- Legitimate interest
- Data Retention
Your personal data will be kept for the period necessary to fulfil the purposes for which it was collected, or as required by law.
- Users' Rights
Under the GDPR, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete personal data.
- Right to Erasure: Request the deletion of your personal data.
- Right to Restriction of Processing: Restrict the processing of your data in certain circumstances.
- Right to Data Portability: Receive your personal data in a structured, commonly used and machine-readable format.
- Right to Object: Object to the processing of your personal data for certain purposes, such as direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time.
- Data Security
We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
- Cookies and Tracking Technologies
We use cookies and other tracking technologies on our website to improve the user experience. Please see our Cookie Policy for more information.
- Minors
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from minors.
- Changes to the Privacy Policy
We may update this privacy policy periodically. Changes will be communicated through our website or by email.
- Contact
If you have any questions about this privacy policy or about the processing of your personal data, you can contact us by email: geral@energyease.pt.
- Complaints
If you believe that your personal data is not being processed in accordance with the applicable legislation, you have the right to lodge a complaint with the National Data Protection Commission (Comissão Nacional de Proteção de Dados, CNPD) in Portugal.
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